Personal Writer Deactivation Policy

Last modified September 23, 2019

At Bodaty, we are proud to provide people with flexible work opportunities that allow them to be their own boss, make meaningful money, and explore their community.

As someone who uses Bodaty’s Personal Writer platform (“Personal Writer” or “Bodaty Personal Writer”), you will regularly interact with people who require you to complete writing tasks such as writing biographies etc. for them. The most successful Personal Writers are able to perform writing tasks quickly, efficiently, and professionally, providing a great experience for everyone on the platform and resulting in more writing deliveries per hour and more money. However, occasionally there are situations where a Personal Writer engages in activity that harms the platform, which could lead to the Personal Writer’s account being deactivated.

We want to be clear, upfront, and transparent about the reasons an account may be deactivated and what Personal Writers can do about it. Below, you can find our deactivation policy and related process. If you have additional questions about Bodaty, please contact us through email at support@bodaty.com.

YOUR RATINGS ON BODATY PERSONAL WRITER

Background:

Customers who place an order through Bodaty apps such as Popopmomom are asked to rate each writing delivery on a scale of one to five stars. These ratings are used to calculate a running average which is in combination with certain minimum transaction requirements then treated as the composite Rating of the Personal Writer. Ratings are critical to the success of the Bodaty Personal Writing platform because they help ensure that the writing deliveries completed through the platform are high in quality. Personal Writers who are consistently late, deliver writing orders with missing items, or behave unprofessionally, typically receive lower ratings.

How it affects you:

Each Personal Writer must maintain a minimum threshold rating to continue using the Bodaty Personal Writer platform. This minimum threshold rating is determined at the sole discretion of Bodaty. You are responsible for monitoring your rating and ensuring that you are providing the best service to our customers. However, as a courtesy, we may (though not required or mandatory) let you know if your rating starts falling near the threshold level. If your rating falls below the threshold, your account may be deactivated.

Your compensation per personal writing task or transaction is dependent on which rating of personal writer you are tiered into.

ACCEPTING AND CANCELING ORDERS

Background

The Acceptance Rate is the percent of times a Personal Writer accepts a writing task that is offered to him or her through the app. Before a Personal Writer must decide whether to accept a writing delivery opportunity, the Personal Writer app provides a number of key facts about the order including the kind of writing task required and the amount the personal writer can earn on this order.

The Completion Rate is the percent of writing deliveries that a Personal Writer completes once he or she has accepted a writing delivery opportunity. Failing to complete a writing delivery that has been accepted leads to a poor experience for customers, merchants, and Personal Writers: it means that a customer’s writing delivery will likely be late, the customer will have to wait for the writing task to be completed, and a new Personal Writer will be put in a tougher position when he or she accepts a delivery that is already late.

How it affects you:

As your own boss, you have the right to decline any writing delivery opportunity; however, because Personal Writers occasionally forget to log out of the application or end a Personal Writing Task, Bodaty Personal Writer may log you out of a Personal Writing Task if you fail to accept multiple delivery opportunities, or remain on pause for an extended period. Of course, you are always free to log out of the app or pause a Personal Writing Task for any reason, including if you are not interested in performing writing deliveries, are working on another application, or need a break. Bodaty also notes that an extremely low Acceptance Rate may be an indicator of fraud, or an effort to game incentive programs offered through the Bodaty Personal Writer platform. As set forth below, such fraud may result in deactivation of your account.

We recognize that unforeseen circumstances may arise when you’re on a Personal Writer Task, so you have the right to occasionally not complete writing deliveries you have accepted. However, each Personal Writer must maintain a minimum Completion Rate to continue using the Bodaty Personal Writer platform. This minimum Completion Rate is determined at the sole discretion of Bodaty. You are responsible for monitoring your Completion Rate and ensuring that you are providing the best service to our customers. However, as a courtesy, we may (though not required or mandatory) let you know if your Completion Rate starts falling near the threshold level. If your Completion Rate falls below the threshold, your account may be deactivated.

KEEPING THE PLATFORM SAFE AND SECURE

At Bodaty, the safety of Personal Writers, and customers that use the Bodaty Personal Writer platform are paramount. We want to make sure you feel safe when Personal Writing, that customers feel comfortable working with Personal Writers, and that consumers never need to be concerned about the safety of their information when placing or receiving their writing order. The Personal Writer shall perpetually maintain the confidentiality of the information shared with them by the customer. Revealing this information to anyone other than the customer themselves may result in civil and criminal liabilities.

Creating an unsafe or abusive environment for anyone on the platform is grounds for immediate deactivation. These behaviors include, but are not limited to:

• Violence or inappropriate behavior, including abusive language - Exhibiting objectively unsafe behavior, including physical or verbal assault of a customer, another Personal Writer, or any other person.
• Use of alcohol and drugs - Personal Writing while under the influence of alcohol or drugs. Personal Writers are required to perform all personal writing tasks whole completely sober and free from the influence of any substances which might impact their ability to write well.
• Discrimination or harassment - Bodaty is committed to providing a platform free from discrimination and harassment and therefore prohibits discrimination and harassment by or directed at Personal Writers, customers, or Bodaty employees because of race, color, sex, gender, national origin, ancestry, religion, creed, physical or mental disability, medical condition, marital status, sexual orientation, age, profession, or any basis protected by federal, state or local law.
• Failure to comply with the law - Violating any local, state, or federal law while using the Bodaty Personal Writer platform, including any applicable criminal or traffic laws.
• Failure to pass a background check - Failing to meet Bodaty’s background check criteria is grounds for being denied access to the Bodaty Personal Writer platform, or account deactivation if you have already accessed the platform.

ABUSING THE PLATFORM

Much of the Bodaty Personal Writer platform rests on minimum business standards of integrity and fair dealing. We trust Personal Writers to use the app honestly and with integrity. Accounts of Personal Writers that abuse our services or engage in fraud will be deactivated. Examples of abuse and fraud include, but are not limited to:

• Manipulating the referrals system or promotions - Gaming or manipulating the consumer referral program, the Personal Writer referral program, Personal Writer pays and Promotions, or other similar types of programs.
• Providing information that is fraudulent or inaccurate - Misrepresenting information during signup, giving false information to the support team during Personal Writing Tasks.
• Tampering with writing deliveries or failing to maintain standards of quality - Opening, using, consuming, or tampering with a writing delivery or customer order; failing to take the necessary steps or use the proper care to ensure the writing delivery is not compromised or of shoddy quality.
• Failing to disclose any and all material reasons you may have to endorse a specific brand or product over another - encouraging a customer to purchase a product/service that would result in material and/or monetary gain for you without informing Bodaty and the customer of that incentive. In general, you are barred from endorsing other products or companies unless explicitly approved by Bodaty to do so. This includes, but is not limited to:
  • Promoting a product/service by any company which you, your spouse, or an immediate family member owns stock in, is employed by, or is otherwise affiliated with.
  • Accepting a corporate/company sponsorship; and
  • Selling a product for which you will receive any type of referral bonus or reward points.

APPEALS

Sometimes there are extenuating circumstances and additional context around situations that result in deactivation. As a result, we are working to create a system to review input from both Personal Writers whose accounts have been deactivated and the Bodaty operations team to determine whether a deactivation should be upheld. This review process will apply to deactivations due to abuse, safety, and behavior issues, and you will receive a response about our decision once it is reached. The right of a review process is not guaranteed for any deactivation based on objective metrics such as minimum ratings or Completion Rate thresholds. If you believe an extenuating circumstance caused you to have an incorrect metric, you may appeal but are not guaranteed a response. While the review process may ask questions or seek clarification, the Bodaty operations team has the sole authority to reactivate an account, and their decision is final. If you would like to appeal your deactivation, please contact us at support@bodaty.com.